| Welcome to Full Radius Customer
Support area! If you don't find what you need here please feel free to contact us
via email or by telephone at 617.489.9741. Current Network Status:
Tuesday July 20, 1999
All systems are fully functional.
Upcoming Maintenance:
Thursday July 22, 1999 0400-0600: Adding
second network card to all servers for IP address change. Estimated down-time: 1.5
hours.
Remember to check out our maintenance schedule as
the system may or may not be available during these times.
Support Pages & Tools
Miscellaneous FAQ's and
Information
Support Options
If you are an active, fully-installed Full Radius
customer, you can receive technical support by contacting the Technical Support team via a
Web form or by phone.
Web Support
To report a problem with service or ask a question
about a Full Radius product, open a Trouble Ticket using our:
Trouble Ticket Form
For critical issues, such as outages, it is
advisable to contact us via telephone.
Phone Support
Technical Support: 617.489.9741
Phone contact is recommended if your
technical support issue is critical.
If you are transferred to voice mail you will be
prompted to leave either a regular or emergency message.
What
to expect from Technical Support
Response Times
By Web: When submitting a Web-based ticket
for support, you can expect to receive a response in 1 business day.
By phone: When placing a call to our support
number, you can expect to reach Technical Support for emergencies 24 hours a day, 7 days a
week. An automated attendant directs customer calls and all support is on a
call-back basis.
Need some support? To report a problem with
your service or ask us a question or request a change to your account please fill out
our web form.
For critical issues such as site outages it
is advisable to contact us by telephone. |
