This Privacy Policy describes how Full Radius treats information received about you when you become a  customer, when you provide information to us (for instance, by purchasing goods or services through our Web Site or by responding to our customer surveys), and when you use Full Radius to explore the World Wide Web. This policy is organized into the following sections:

• Customer Information
• Voluntary Customer Surveys
• Web Site Use and Navigation Information
• Cookies
• Changes to Full Radius's Privacy Policy
• Questions, Comments or Concerns
• Encryption Technology

Please read the Privacy Policy carefully. Also, please remember that no computer system should be considered safe from intrusion. E-mail may pass through many computer systems, and should not be considered a secure means of communication unless encrypted. Even then, information is only as secure as the encryption method. Therefore, although we take many precautions to protect our system and our servers, we cannot guarantee the security of any data on any server, including "secure servers."

Customer Information [Back to the Top]

Customer information is information such as name, address, telephone number, and credit card information -- information that identifies a particular individual or business. Full Radius collects and stores customer information in the following ways:

As part of a customer's registration for Full Radius's services, customers must provide their user name, address, telephone number(s), company name (if applicable), and credit card or other billing information.

We confirm your requested e-mail address(es) or domain registration(s) or Web site(s). Depending on the Full Radius service(s) you select, we will give you a Full Radius user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases.

If you purchase other goods or services from us through our Web Site, we will also collect your billing information.

How We Use Customer Information

The customer information that we collect during the registration process is or may be used:

• For billing purposes;
• To examine system accounting logs, user mailboxes and other company records to resolve e-mail and other system errors or problems;
• To make sure that only TCI Consulting customers are able to access certain member-only services.

This information is kept on limited access computers and is only available to those employees who have a need to know.

• We provide some information to companies that we use to perform certain functions for us -- for example, credit card numbers are sent to a credit card processing company for billing, and address information is given to a fulfillment company that sends out our software starter kits. These companies are not authorized to release this information to other third parties.
• Occasionally, we use our customer database to distribute Full Radius newsletters or important notices to our customers.
• Full Radius may also use customer information to enforce our Membership Agreement/User Policy as described in said policy but not limited to it, but only to the extent necessary.
• We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence.

Except under the limited circumstances described above, we do not disclose customer information to third parties.

Voluntary Customer Surveys [Back to the Top]

If you have been with Full Radius for a while, you most likely have seen that periodically we ask for feed-back by posting our business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. However, participation in the customer surveys is strictly voluntary.

Web Site Use and Navigation Information [Back to the Top]

Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tells us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.

Web Site use and navigation information that we collect may include the domain names of visitors who are not already Full Radius customers (such as "www.user's-internet-service-provider.com"), and of Full Radius customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.

How We Use Web Site Use and Navigation Information

Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site. We also may use the anonymous, aggregated information to enable Full Radius Partners or advertisers to evaluate whether to post advertising banners or other material on our Web Site.

Cookies [Back to the Top]

Like most Web sites, Full Radius makes use of browser "cookies". Cookies are files written to a user's hard disk and read by server programs to inform a Web site if the user has previously visited that site. We use cookies to continually enhance your surfing experience, and may use them in the future to store customer preferences and choices.

Companies who advertise on our Web Site may also use cookie technology. We do not control the use of cookies by our advertisers.

Changes to Full Radius's Privacy Policy [Back to the Top]

We may make changes to this policy from time to time. We will post changes to our Privacy Policy here, so be sure to check back periodically. We may also decide to notify our customers by e-mail of significant changes.

Questions, Comments or Concerns [Back to the Top]

If you have any questions, comments or concerns about our Privacy Policy you may contact us at support@fullradius.com

Encryption Software [Back to the Top]

The U.S. Federal Government is attempting to limit your privacy rights by controlling the market for encryption technology.  Encryption technology is a method of coding information that you send over the Internet so that only the intended receiver can read that data.  Please, find out more about this issue and help us by supporting the Electronics Frontier Foundation in its efforts to protect our freedom.  To learn more about this and other issues check out their web site at http://eff.org/.

Please send any questions or comments to support@fullradius.com.