Important: In order to have domain e-mail aliases, the following must be true:

• You must have a unique Domain Name registered with the InterNIC.
• That domain name must be hosted by Full Radius.
• All changes to domain aliases are to be done by the owner of the domain with the domain administration password.
• If you have a Full Radius Web Hosting account, The Domain Name you are using is not the primary domain of your Web Hosting Account.

1. What's a Domain E-mail Alias?
2. What's the difference between a Domain E-mail Alias and a mailbox
3. Are Domain E-mail Aliases case sensitive?
4. Can I have e-mail addressed with my domain go to mailboxes other than mine?
5. Do you think I need extra mailboxes?
6. What's "blind forwarding"?
7. How much do Domain E-mail Aliases or blind forwarding cost?
8. Now that I have my Domain E-mail Aliases set up, what do I need to do to my e-mail program?
9. Now that I have my Domain E-mail Aliases set up, how do I check my mail?

1. What's a Domain E-mail Alias?

With regard to domain e-mail, an alias is another name for an actual e-mailbox. All e-mail addresses used with your domain (yourname@yourdomain.com) are aliases for existing mailboxes (mailbox@fullradius.com). A domain e-mail alias is not a mailbox! 

2. What's the difference between a Domain E-mail Alias and a mailbox?

A mailbox is a physical location. The "snail" mailbox in front of your house and a box at the post office are analogous to Internet e-mailboxes. The postal boxes are actual places that receive your letters and bills; similarly, e-mailboxes are actual places on our servers that receive your e-mail.

If you have a dial-up account with Full Radius, you were given at least one mailbox when you signed up--this is physical disk space on one of our computers where your e-mail waits until you retrieve it. This address has the form mailbox@fullradius.com. When you check your e-mail, you're checking the specific spot on one of our computers that was assigned to you.

The postal address on an envelope is analogous to a domain e-mail alias. Your address on the envelope *refers* to that "snail" mailbox in front of your house; the alias refers to your e-mailbox. That address tells whomever delivers your mail where to physically put it.

Imagine that your actual postal mailbox is 123 Full Radius Street. Now imagine requesting that all mail with the address "456 Peachtree St" is delivered to 123 Full Radius St. You've just requested an alias! Your mailbox physically resides on Full Radius Street, but everyone thinks you're on Peachtree Street!

When you set up domain e-mail aliases, you are giving yourself another address that refers to an existing e-mailbox. You're not digging a hole in your front yard and putting in another "snail" mailbox, or renting another post office box. You still have only one e-mailbox (unless you order more), but mail addressed with any and all aliases you've established will find its way to your e-mailbox (or mailboxes--see below).

An alias is another name for a mailbox--it's not a mailbox!

3. Are Domain E-mail Aliases case sensitive?

Neither the alias nor the domain is case-sensitive. E-mail sent to YourAlias@YourCompany.COM will be sent to the same e-mailbox as e-mail sent to youralias@yourcompany.com or YOURALIAS@YOURCOMPANY.COM.  

4. Can I have e-mail addressed with my domain go to mailboxes other than mine?

Absolutely. You can set up the routing for your domain to send mail addressed with your domain's aliases to any mailbox(es) you specify. You can specify sales@yourdomain.com to go to user1@fullradius.com, while mail to info@yourdomain.com can go to user2@fullradius.com.
You can also route mail to mailboxes outside of Full Radius--to user3@aol.com, for instance.

5. Do you think I need extra mailboxes?

If you want different people in your company or family to be able to check their mail independently, you'll want extra mailboxes. Additional mailboxes are $2.50 per month each; you can sign up for them by contact our Customer Service Department at 617.489.9741 or by dropping us an email.

6. What's "blind forwarding"?

Blind forwarding can be two things:

• Blind forwarding can be used if you only have one mailbox where you'll collect all of your e-mail. Any and all mail addressed @yourdomain.com will go to that mailbox regardless of what name (to the left of the "@" symbol) is used. If you have blind forwarding established in this manner (with only one mailbox) you don't need to create other aliases to point to that mailbox -- just start using 'em!
• Blind forwarding can be used as a "catch-all" option. Any existing aliases (e.g., sales@yourdomain.com) will still point to the appropriate mailbox, but anything not aliased (or misspelled like sale@yourdomain.com) will be sent to the mailbox you specify. It can save your customers the frustration of trying to determine why their e-mail to you keeps getting returned as undeliverable.

7. How much do Domain E-mail Aliases and blind forwarding cost?

If you have a Web Hosting account with us, it is included in your monthly Web Hosting bill. If you want this service for a domain without a Web Hosting account, it is included in the $5 monthly fee.

8. Now that I have my Domain E-mail Aliases set up, what do I need to do to my e-mail program?

Change the "Return Address" field under "settings" or "preferences" to reflect your new domain address (name@yourdomain.com). *Don't* change any POP Account information!

9. Now that I have my Domain E-mail Aliases set up, how do I check my mail?

You will check your mail just as you did before. In your e-mail program under "settings" or "preferences", the POP Account field will be the mailbox to which your alias is routing (mailbox@fullradius.com). If you've set up aliases for a mailbox you're currently using, don't change a thing.